Returns & Exchanges

At Clinikally, we strive to ensure you receive the best dermatological and beauty care products. If you are not completely satisfied with your purchase, our streamlined return process ensures a hassle-free experience within 7 days of delivery.

1

Initiate Request

Log into your Clinikally account and visit the 'My Orders' section to select the items you wish to return or exchange.

2

Quality Check

Ensure the product is unused, unopened, and in its original packaging with all seals intact to qualify for a successful return.

3

Reverse Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the package.

4

Refund Processing

After the returned item passes our warehouse inspection, your refund will be credited to your original payment method or Clinikally wallet within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing