Frequently Asked Questions

Everything you need to know about your Clinikally experience.

Are the skincare products on Clinikally authentic?

Yes, we guarantee 100% authenticity. All products are sourced directly from authorized brand distributors or the manufacturers themselves to ensure medical-grade quality.

How long does shipping take for my order?

Most orders are processed within 24 hours. Depending on your location, delivery typically takes 3 to 5 business days. You will receive a tracking link via email once your package departs.

What is your return policy for beauty products?

Due to the hygienic nature of skincare, we only accept returns for products that arrive damaged or are incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.

Can I get a consultation for my skin concerns?

Absolutely. Clinikally offers online dermatologist consultations to help you find the right regimen for your specific skin type and concerns.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How should I store my active skincare ingredients?

We recommend storing products containing Vitamin C, Retinol, or AHAs in a cool, dry place away from direct sunlight to maintain their potency and prevent oxidation.